FAQS
Still have questions?
Frequently Asked Questions
- No. It is electroplated jewelry.
- The base metal is copper and stainless steel.
- The gold and silver colors are applied using high-quality plating.
- The pendant is finished with high-quality electroplating for a rich, glossy look.
- With careful wear and proper care, the pendant’s color can stay beautiful for a long time.
- Avoid water, perfume, sweat, and chemicals, especially on the pendant surface.
- The stainless steel chain is more resistant, while the pendant needs gentler handling.
- Storing the necklace in a dry place helps protect the pendant’s finish and shine.
- The chain is stainless steel and skin-friendly.
- The pendant is plated copper.
- We recommend avoiding prolonged contact if you have metal sensitivity.
- Yes, for light daily use.
- Remove it before showering, swimming, or exercising.
- This protects the plating and crystal.
- Manufacturing defects only.
- Broken chains, faulty clasps, or loose stones.
- Does not cover wear, fading, or damage from misuse.
Orders are processed within 1–3 business days.
Standard delivery typically takes 7–14 business days, though many customers receive their order sooner, often within 5–8 business days, depending on location.
Yes! We offer a 30-day hassle-free return policy.
All orders include a tracking number, which is emailed once your order ships.
If your package is delayed or hasn’t arrived within 30 days, contact us and we’ll review it for a replacement or refund.
We currently primarily ship within the United States.
In the future, we plan to expand shipping to additional countries and will update our available locations when that happens.
Your purchase is fully protected with encrypted and secure checkout, and we never store payment information.
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