Privacy policy
Last Updated: May 24, 2026
LUVANYO (“we,” “us,” or “our”) operates this website and online store through the Shopify platform to provide products, content, and related services (“Services”).
This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you visit, use, or make purchases through our Services.
By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy.
1. PERSONAL INFORMATION WE COLLECT
Depending on how you interact with our Services, we may collect the following information:
Contact Information
- Name
- Email address
- Phone number
- Billing address
- Shipping address
Order & Transaction Information
- Products viewed or purchased
- Cart activity
- Order history
- Payment transaction records
- Returns and exchanges
Payment Information
Payments are securely processed through third-party payment providers. We do not store complete payment card details.
Account Information
- Account preferences
- Login information (if applicable)
- Saved settings
Communications
- Customer support requests
- Emails and contact submissions
- Order-related communications
Device & Usage Information
We may automatically collect:
- IP address
- Browser type
- Device information
- Operating system
- Time zone
- Pages viewed
- Site interactions
- Referral information
2. HOW INFORMATION IS COLLECTED
Information may be collected:
- Directly from you (checkout, forms, support requests)
- Automatically through cookies, pixels, analytics technologies, and similar tools
- Through Shopify and service providers
- Through advertising and marketing tools
3. COOKIES & TRACKING TECHNOLOGIES
We use cookies, pixels, and similar technologies to:
- Operate our Services
- Improve website functionality
- Remember preferences
- Analyze website traffic
- Support marketing and advertising activities
Cookie types may include:
- Essential cookies
- Functional cookies
- Performance cookies
- Advertising cookies
You may manage cookies through your browser settings. Certain cookies are necessary for website functionality.
4. HOW WE USE PERSONAL INFORMATION
Order Processing
We use information to:
- Process orders
- Fulfill purchases
- Provide shipping updates
- Process refunds and returns
- Handle replacements
Customer Support
We use information to:
- Respond to inquiries
- Provide assistance
- Handle customer support requests
Website Improvement
We may analyze website activity to:
- Improve Services
- Optimize user experience
- Improve performance and functionality
Security & Fraud Prevention
Information may be used to:
- Verify activity
- Prevent fraud
- Protect customers, users, and Services
Marketing Communications
If you opt in, we may send promotional emails and marketing communications.
You may unsubscribe at any time using the unsubscribe link in emails or by contacting us at contact@luvanyo.com.
5. HOW WE SHARE INFORMATION
We may share information with:
Shopify
Shopify provides ecommerce infrastructure and related services required to operate our store.
Shopify Privacy Information:
Service Providers
Including:
- Payment processors
- Shipping providers
- Fulfillment partners
- Analytics providers
- Marketing service providers
Legal Requirements
We may disclose information when required by law or when necessary to protect rights, security, users, or our Services.
Business Transfers
Information may transfer in connection with mergers, acquisitions, restructuring, financing transactions, or business transfers.
6. RETURNS & CUSTOMER REQUESTS
We may use order and shipping information to process:
- Returns
- Refunds
- Replacements
- Customer support requests
7. CHILDREN’S PRIVACY
Our Services may include products intended for infants, children, or minors; however, purchases, account activities, registrations, and transactions must be completed by parents, guardians, or authorized adults.
We do not knowingly collect personal information directly from children under 13 years of age.
If we become aware that personal information has been collected directly from a child under 13 without required parental consent, we will take reasonable steps to remove such information.
Parents or guardians may contact us regarding privacy, access, correction, or deletion requests.
8. DATA SECURITY & RETENTION
We use reasonable technical and organizational safeguards designed to help protect personal information.
However, no method of internet transmission or electronic storage can be guaranteed to be completely secure.
Information may be retained based on:
- Order history
- Legal obligations
- Dispute resolution requirements
- Business needs
When information is no longer required, it may be deleted, anonymized, or securely disposed of.
9. YOUR PRIVACY RIGHTS
Depending on your location, you may have rights including:
- Access personal information
- Correct personal information
- Delete personal information
- Request deletion of account information where applicable
- Request data portability
- Opt out of certain advertising activities
Residents of certain U.S. states, including California, may have additional privacy rights under applicable laws.
To exercise privacy rights, contact:
Email: contact@luvanyo.com
We may verify identity before processing requests.
10. INTERNATIONAL TRANSFERS
Information may be processed, transferred, and stored outside your country, including within the United States.
Where legally required, appropriate transfer mechanisms will be used.
11. THIRD-PARTY LINKS
Our Services may contain links to third-party websites.
Third-party websites operate independently and maintain their own privacy policies. We encourage users to review those policies before providing personal information.
We are not responsible for third-party content, services, or privacy practices.
12. CHANGES TO THIS POLICY
We may update this Privacy Policy periodically.
Updates will be posted with a revised “Last Updated” date.
13. CONTACT INFORMATION
LUVANYO
2525 Arapahoe Ave Ste E4 #1277
Boulder, CO 80302
United States
Website: https://luvanyo.com
Email: contact@luvanyo.com
Customer Support Response Time:
We aim to respond within 24–48 business hours.